Agent platform enabling custom configurations for managing local moves.
First-use experience wireframes aimed to guide users through setting up a series of configurable modules.
Initial discovery confirmed that agent workflows begin with an at-a-glance calendar view of their scheduled reservations with the ability to drill down into a service-level view. Important details about each reservation are surfaced as key value pairs, drive time is called out on a plotted map, and future enhancements might include a toggle to Streetview for assessing access points, parking, etc.
Starting with a simple hourly pricing model, agents needed a way to manage their hourly rates by day-of-week based on each crew configuration. This module also supports labor allocation settings based on the agent’s preference per residence type/size.
Stripe and MoversSuite integrations enabled payment processing and bilateral syncing with adjacent, internal systems. Stripe set-up workflows started agents out in the Portal, porting agency details over as a way to expedite activation.
I partnered with Engineering and Ops to write necessary support content for self-help/troubleshooting.